Returns

Let us make it so

MONEY BACK GUARANTEE

If you aren't happy with the product we will give you a full refund. 

This only applies to beer and you need return at least 75% of the cans back to us (e.g. returning 18 cans from a 24 pack). This does not have to be in original packaging but you would have to pay for the shipping cost back to Collider.

This does not apply to merch, which would have to be returned in full for a full refund and in original packaging. 

Returns must be received back to us within 30 days of purchase. 

To arrange please get in touch with hello@drinkcollider.com 

 

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note that refunds will not include the original shipping cost, only the item cost, unless there has been an error on our part. 

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@drinkcollider.com.